Fitbit Customer Support Specialist with German and English

and Requirements

If you are excited about health and technology, join our Fitbit Team!

As a Fitbit Customer Support with German, you will be part of a great team and will:

• Help our users with any issues they might have via tickets or calls

• Provide solutions to everyday device use questions on a case by case customer-oriented approach

• Identify trending issues and bugs from users’ reported issues and communicate them to your supervision team

• Work with a passionate team of customer-friendly colleagues from an international background

Not bad, right?

What we expect from you:

• Very good knowledge of GERMAN language (B2 or similar) for daily communication with customers

• Good command of English (B1 or similar) for training and internal communication

• Basic understanding of iOS and Android OS features

• Demonstrating empathy

• Desire to help customers as best as possible and willing to contribute to the team’s success  

• Result-oriented with personal performance

• Friendly and outgoing personality

• Looking for a long-term employment

In return, we offer:

• Flexible working hours options

• Fully paid training sessions 

• Stable job and career development opportunities

• Attractive salary

• Additional health insurance

• 50+ benefits and services to choose from

• Positive international working environment

• Support and learning

• Employee referral bonuses

Does it sound like the perfect job for you? Apply now!